RETURNS / EXCHANGES:
RETURNS for VINYL LETTERING:
Because of the custom nature of vinyl wall decals a strict return policy will be enforced.
*No returns on products 14 days after delivery date, there will be no exceptions to this policy.
*The decals must be in unused condition, not altered and returned in the original box and packaging.
*Customer is responsible for a 15% restocking fee deducted from the refund. An exchange for a different color, size or design is treated the same as a return and will be subject to the 15% stocking fee as well as shipping cost for the exchanged decal to be sent.
*Shipping charges are non-refundable.
*All packages will be opened and inspected before starting the refund process.
Items that are NOT returnable are as follows:
*Any items partially applied or damaged during the application process.
*Any personalized decals (including but not limited to monograms, personalized names, initials and dates)
*Custom orders are not returnable. All sales final.
COMPATIBILITY: Unfortunately we cannot accept returns, refunds or offer exchanges on products that will not adhere. There are too many brands of paint, type of paint finishes, conditions, and variables to know whether the vinyl will stick to your specific surface. Please ask for a sample prior to ordering so that you may test adhesion properties on your surface.
COLOR: We offer free color swatches.
To order a TEST DECAL or COLOR SWATCHES, please contact us. There is no charge for the test decal or color sample.
DAMAGE DURING INSTALLATION:
While no guarantees can be made that decals will adhere properly to all surfaces, we cannot be held liable for problems incurred during the application process resulting from poor surface preparation, incompatible paints or wall textures, or damage such as folds or tears. If your vinyl does get damaged during installation we will offer a one time identical replacement, whole or just the damaged parts, at a reduced price and buyer will be responsible for shipping. No discounted replacement will be offered if your original order is over 30 days old.
DAMAGE DURING SHIPMENT:
The paper backing sometimes gets wrinkled during shipping, this is normal but that does not necessarily mean the vinyl is damaged as the result of the wrinkles. In the event that a decal arrives damaged, please contact us and we will arrange to replace the item or the damaged portions. Please be prepared to send photographs of damages so that we can determine the extent of the damage. NOTE: No replacement product will be issued for orders over fourteen (14) days old.
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RETURNS & EXCHANGES for NON-PERSONALIZED GLASSWARE:
If you are not completely satisfied with the non-customized glassware that you receive, simply return the item in the condition that you received it within seven (7) days for an exchange or refund. Shipping costs are not refundable and customers will be responsible for return shipping AND INSURANCE. (If we receive the item back broken and it did not have insurance then no refund will be issued.) Buyer will be responsible for return shipping if an exchange is requested.
RETURNS & EXCHANGES for our PRE-DESIGNED STRETCHED CANVAS ART
If you are not completely satisfied with the pre-designed canvas art that you receive, simply return the item in the condition that you received it within seven (7) days for an exchange or refund. Shipping costs are not refundable and customers will be responsible for return shipping if an exchange is requested.
CUSTOM PAINTED CANVAS AND ETCHED GLASS: (This item is final sale, non-returnable, non-refundable and non-exchangeable.)
Etched/personalized/custom items are non-refundable. If there are any discrepancies with your order please contact us immediately. The buyer will receive a final proof for preview before we create the order and it is the buyers responsibility to make sure the spelling and information is all correct on the proof at that time.
CANVAS:Since computer settings are different for everyone we can not refund or exchange for colors not matching exactly. If you are needing to match colors exactly then we would need a physical swatch or sample of the color you are wanting prior to painting the custom order.
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We do guarantee our products to be the best that we can offer in quality and workmanship. We sell only what we believe to be a top quality hand crafted product. We do not guarantee that it will work on all surfaces alike. All information that we know about the vinyl itself is shared freely.
The professional materials we use to create our vinyl artwork is approved as interior safe. Apply at your own risk. Walls That Talk, a division of ThunderStorm Graphics, shall not be liable for any direct, indirect or consequential damages, arising from the use or the inability to use the product. On occasion slight damage can occur with removal of vinyl decals, requiring some paint touch up on the wall surface.
USA orders shipped USPS Priority Mail
INTERNATIONAL orders are shipped USPS First Class International Mail.
INTERNATIONAL VINYL LETTERING: Buyers are responsible for any CUSTOM DUTY FEES or IMPORT TAXES that may be due upon delivery. Please allow 4 to 6 weeks for International delivery.
Since our items are custom made the EU Directive on Consumer Rights does not apply to purchases from Walls That Talk.
MULTIPLE TYPES OF ITEMS: If you make a purchase including a variety of products vinyl wall quote, painted canvas and or etched glasses then we may have to adjust the shipping occasionally and or possibly ship them in separate boxes. Please contact us if you have any questions about combined shipping of multiple types of items purchased.
WRONG ADDRESS: When reshipping is necessary due to an incorrect/non-existent address provided on the order, the customer is responsible for the reshipping cost. A special private listing will be set up for you to pay for shipping, once this is paid for another shipping attempt will be made to the corrected shipping destination. The USPS does not reship for free. Thanks for your understanding.
LOST/STOLEN PACKAGES:
* If the package hasn't arrived in the specified time frame, please let us know. We will start a lost package claim with USPS and assist with tracking down the misplaced package.
* If a buyer does not receive a package and the tracking shows delivered, the buyer will have to file a fraud report with their post office for theft or missing package. We are not responsible for miss-delivered or stolen packages but we will try to help you locate them.
DAMAGED:
If items are lost or damaged in transit please contact us immediately. Refunds and re-shipments for damaged items cannot be processed without pictures of the damage and the package. Your damaged item will be replaced but we need the pictures to file our insurance claim.
HOW TO INSTALL VINYL DECALS:
In your shipment you will receive detailed instructions and tips to make your installation easy. Please read all instructions before attempting to install and contact us if you have any questions about installing your design.
The average decal takes approximately 30 minutes to apply. However, this time can vary depending on your experience and the intricacy of the design.
If your vinyl wall decal is a layered design you will need to apply each piece separately.
For best results please allow any newly painted surfaces to cure 1 to 2 months before applying vinyl.
Vinyl wall graphics need to be applied in a timely manner, preferably within 2 weeks of receiving your shipment. The longer the vinyl sits after being cut, the harder it becomes to release from the backing paper.
Failure to properly clean the application surface before installation could cause adhesion problems such as difficulty during installation and poor adhesion once installed.
Vinyl may not adhere to surfaces painted with Teflon, Stain Guard or VOC free paints.VOC free paints are a green friendly paint with low odor or no odor.
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WHY MY DECALS WON'T STICK?
If you're having trouble applying vinyl on walls, it may have nothing to do with the tape or vinyl. The qualities of the wall surface are just as important as those of the tape and vinyl. This is becoming more apparent as more households opt for upscale paints. There are compounds in these paints that either repel adhesives or degrade them over time leading to failure.
PAINT AND WALL SURFACE
The most common reason for failure in applied wall words is application on freshly painted surfaces or on incompatible painted surfaces. Just because it’s dry to the touch doesn’t mean it’s ready for your vinyl graphics. If you apply vinyl over uncured paint it usually results in a rapid degradation of the adhesive leading to failure. It literally falls off the wall!
Some drywall surfaces that can cause poor adhesion:
a. Highly textured surfaces
b. scrub-able and VOC free paints
c. Newly painted surfaces
d. High humidity areas or moisture behind the drywall.
Vinyl lettering may not stick to a wet wall. Watch for walls that back up to cooling systems, water pipes, overhead windows or windows that have been boarded up. These areas are prone to condensation that may not be obvious at the time of installation. In other words, make sure the drywall isn’t really a wet wall in disguise.
LIMITATIONS: Due to the wide variability of interior walls, sealants and paints, no claims for successful applications to or removal from painted wall surfaces are made. It is the users’ responsibility to determine the products suitability for the intended wall. For these reasons, there is no guarantee for indoor vinyl graphics in drywall applications.
Original article and pictures take www.etsy.com site
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